Privacy Policy

Suwan ("we", "us", "our") operates a watch repair and restoration workshop at 276 Surawong Road, Bang Rak, Bangkok 10500, Thailand. This Privacy Policy explains how we collect, use, and look after information provided to us through our website and in the course of providing our services.

We process personal data in accordance with the Personal Data Protection Act B.E. 2562 (2019) (PDPA) of Thailand. If you have questions about how we handle your information, please contact us at [email protected].

1. Information We Collect

We collect information you provide directly to us through our website contact form or by email, telephone, or visiting the workshop. This includes:

• Your name
• Email address
• Phone number (if provided)
• Information about your watch (make, model, condition, service request)
• Correspondence related to your watch and its service

We also collect technical information automatically when you visit our website, including your IP address, browser type, pages visited, and time spent on those pages. This is collected via cookies and analytics tools. See our Cookie Policy for details.

Legal basis: We process your personal data on the basis of your consent (for enquiries submitted through our website) and our legitimate interest in communicating with existing clients about their watches in our care.

2. How We Use Your Information

We use the information you provide to:

• Respond to your enquiries about our services
• Provide written assessments and service quotations
• Carry out the watch repair or restoration service you have requested
• Communicate with you during the service process
• Keep records of work carried out on your watch for future reference
• Comply with applicable legal obligations

We do not use your personal information for marketing purposes without your explicit consent. We do not sell your personal data to third parties.

Data retention: Enquiry records are retained for 12 months. Service records (including watch history and restoration documentation) are retained for 5 years, as these may be useful to you or a future owner of the watch.

3. Data Sharing

We do not share your personal information with third parties except in the following limited circumstances:

• Service providers: We use third-party tools for website analytics (such as Google Analytics). These providers process data in accordance with their own privacy policies and our instructions.
• Parts suppliers: When sourcing replacement parts for your watch, we may share minimal details (such as a model reference) with suppliers, but not your personal identifying information.
• Legal requirements: We may disclose information where required by Thai law or in response to valid legal process.

4. Data Protection Measures

We take reasonable steps to protect your personal data from unauthorised access, use, or disclosure. These include:

• SSL encryption on our website
• Access restricted to workshop staff with a legitimate need
• Paper records stored securely on our premises
• Email and digital records protected by password-controlled access

In the event of a data breach that poses a risk to your rights, we will notify you and, where required, the relevant authorities under the PDPA within the timeframe required by law.

5. Cookies

Our website uses cookies to improve your browsing experience and to understand how visitors interact with our content. These include essential cookies required for the site to function, and optional analytics cookies.

For full details, including how to manage your cookie preferences, please see our Cookie Policy.

6. Your Rights

Under the PDPA, you have the following rights in relation to your personal data:

• Right to access: You may request a copy of the personal information we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: In certain circumstances, you may ask us to delete your personal data.
• Right to data portability: You may request your data in a commonly used machine-readable format.
• Right to object: You may object to processing based on legitimate interest.
• Right to withdraw consent: Where we rely on consent, you may withdraw it at any time. This does not affect the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. If you believe we have not handled your data correctly, you have the right to lodge a complaint with Thailand's Personal Data Protection Committee.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

8. Children's Privacy

Our services are directed at adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review the policy periodically. Continued use of our website following any changes constitutes acceptance of the revised policy.

10. Contact

For privacy-related questions or requests, please contact: